Returns and your right of cancellation

We are confident that you will be happy with your purchases. We take great care in inspecting all items prior to dispatch to ensure that they arrive in perfect condition.  In the very unlikely event of a fault being present, please contact us within 2 working days and we will arrange for you to return the item for either replacement or a full refund of any sums paid.  We advise you to use an insured delivery service when returning items.

However you also have a right to cancel the agreement at any time before the expiry of a period of 7 days after the day on which you receive the goods.  Please note that in this case, we will not accept returns of goods worn, used, damaged or marked in any way and with any tags removed, or goods not in a saleable condition.  We cannot accept liability for goods which are  lost or damaged subsequent to delivery..  We are unable to accept returns of bespoke / custom-made items unless faulty.
 

You may cancel by giving us notice in any of the following ways:

a) by a notice in writing which you send by post to our address (given below);
b) by fax to our business fax number (given below);
c) by e-mail to our e-mail address (given below);
 

If you cancel the agreement :

a) You must return the goods to us at the address given below ;
b) The goods must be returned to us complete, unused, with all packaging, and in a saleable condition ;
c) You are responsible for the cost of returning the goods to us at the address given below ;
d) You are under a duty to take reasonable care of the goods until they are returned to us ;
e) You are under a duty to take reasonable care to see that they are received by us and not damaged in transit.  It is in your interest to send the goods using an insured  'recorded delivery' or 'signed for' postal or courier service ;
f) We will reimburse any sum paid by you or on your behalf under or in relation to the agreement excluding our costs of carriage and any special, direct costs such as gift wrapping etc.  Every effort will be made to issue a prompt refund within 30 days from receipt of the returned goods. We will send you an email notification once the return has been processed.  Refunds will only be issued in the same form as payment.;
g) We will charge you the direct costs to us of recovering any goods supplied by us if you fail to return the goods to us.

Our address for returns and cancellations is:

Sheila Rose Accessories

Waverley House

4 - 4a Longlands Road

Slaithwaite

Huddersfield

West Yorkshire. UK

HD7 5DN

 

Tel: 0113 815 0825

Fax: 020 8020 1749

Email returns@sheilarose.co.uk
 

Statutory rights

Nothing in our returns policy shall detract from your statutory rights under English and European consumer legislation.